Privacy Policy

1. Introduction

Chizzy Kitchen ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and web platform (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This includes:

• Full name
• Email address
• Phone number
• Delivery address
• Account credentials (username and password)

Usage Data

We automatically collect certain information when you access the Service, including:

• Device type and operating system
• App version and usage patterns
• Order history and preferences
• IP address and approximate location

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our Service
• To process orders and payments
• To send you order confirmations, updates, and support messages
• To send password reset codes and account verification emails
• To improve our products and user experience
• To detect, prevent, and address technical issues or fraud
• To comply with legal obligations

4. Email Communications

We use email services to send transactional emails including:

• Account verification codes
• Password reset codes
• Order confirmations and receipts
• Account status notifications

We do not send marketing emails without your explicit consent. You can opt out of non-transactional communications at any time.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data only in the following circumstances:

• Service Providers: We engage trusted third parties (payment processors, email providers) who process data solely on our behalf.
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

6. Data Security

We implement industry-standard security measures including encryption (bcrypt for passwords, JWT for authentication tokens, HTTPS for all communications), rate limiting, and secure data storage. However, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal data only as long as necessary to provide the Service and fulfill the purposes described in this policy. When you delete your account, we delete or anonymize your personal data within 30 days, except where retention is required by law.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

To exercise these rights or to delete your account, see our Account Deletion page or contact us at support@chizzykitchen.com.

9. Third-Party Services

Our Service integrates with the following third-party services. Each has its own privacy policy:

• Paystack (payment processing)
• Flutterwave (payment processing)
• Google Play Services
• Google Places API (address autocomplete)

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.